In difficult times it is easy to focus on the negative. This is what many brokers did in 2009—with their clients circling the wagons, reducing staff and cutting costs, they took the defensive view and focused their efforts on client retention. Now the economy is back on the upswing and this creates the perfect opportunity for you to think offensively.
In uncertain times, clients will cling to value. Therefore a key component of a successful new business development strategy is strengthening and differentiating your value proposition from your competitors. Offering and marketing your global benefits capability through Globex is one of the most effective differentiators of all. Multinationals value the ability to address their domestic and international needs through a single resource. Regardless of whether they have an immediate international need, they will perceive this capability as an important benefit of working with you. Positioning yourself as a ‘global broker’ puts you ahead of the pack compared with other regional brokers, and puts you on a level playing field with the likes of Marsh, Aon or Willis.